5.4 Shipping and Delivery

Last updated: 12th June, 2026

We strive to deliver your order to you as quickly and correctly as possible. Below you will find all information regarding our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 working days. Once your order has been shipped, you will receive a tracking code via email.

2. Delivery time

After processing, the average shipping time is 1 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping method and origin

To prevent waste and save CO₂ emissions, we ship directly from our supplier in Europe and Asia. As a result, customs fees may apply depending on the country of delivery.

4. Shipping costs

Shipping costs are displayed at checkout and depend on the weight, destination, and chosen shipping type. 

5. Monitoring tracking — customer responsibility

• The customer is responsible for monitoring the tracking code via our website and the link provided by email.
• The customer monitors whether the package is being delivered to their home or going to a pick-up point, and collects it there if necessary.
• Is the delivery taking longer than expected or is there an issue? Always send an email to info@offseasonlondon.com first, instead of immediately opening a chargeback or refund.

6. Responsibility upon shipment

• If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.
• Check your address carefully; errors must be reported within 24 hours of ordering via info@offseasonlondon.com.